“The secret of successful business is to enjoy the process.” - Unknown

Introduction:

Amazon locks accounts to mitigate fraud, prevent unauthorized transactions, and thwart suspicious activities. However, occasional errors can occur. To regain access to a locked account, reaching out to Amazon support is necessary. This guide clarifies the process.

Experiencing a locked Amazon account can be immensely frustrating for both customers and sellers alike. For customers, it may entail missing out on ordered items or being barred from accessing other services like Fire and Kindle. Conversely, for sellers, such an occurrence could significantly impact their revenue stream, rendering their business inoperable until the matter is rectified.

If you're seeking a solution to regain access to a locked Amazon account, you've landed on the right page. This tutorial delves into the reasons behind Amazon account locks, provides guidance on how to address such situations, and offers tips on potentially preventing them in the future.

Reasons why Amazon Account gets locked?

Upon receiving a notification stating, "Your Amazon account is locked, and orders are on hold," you're likely curious about the cause. 

Amazon typically locks accounts to thwart unauthorized transactions and prevent fraudulent activities. Utilizing an automated system, Amazon identifies suspicious behavior. Here are several reasons why your Amazon account may be subject to locking:

• Giving Amazon false information is a common reason for account locks. Amazon employs various methods to detect inaccuracies in names, addresses, and other vital details provided by users.

• An unusually high volume of orders placed on a new account can trigger Amazon's anti-fraud system. To avoid this, it's advisable to limit order quantities to 30 per day during the initial weeks of account activation.

• Excessive returns of products can raise red flags for Amazon, as it incurs shipping costs. While Amazon typically issues warnings for high return rates, it's prudent to minimize returns proactively.

• Unusual activity related to gift cards, often abused in scams, is closely monitored by Amazon. New Prime account holders are advised to refrain from purchasing gift cards until they establish a reliable track record on the platform.

• Using different IP addresses from varying locations may lead Amazon to suspect account compromise. Similar to credit card companies flagging transactions in disparate locations, Amazon may view orders placed outside the usual operational area with skepticism. Consequently, sharing Amazon accounts should be approached with caution.

After understanding the primary reasons behind Amazon account locks, let's explore the steps you can take to recover a locked account if you find yourself in such a situation.

How to Get Your Amazon Account Unlocked

Amazon typically provides the reason for locking your account. Once you're aware of the cause, the sole method to unlock it is by demonstrating your innocence. To achieve this, you must contact Amazon. Here's how to recover your locked Amazon account:

You can contact Amazon through various channels and submit pertinent documents to substantiate your case.

1.Reach Out via Email:

Upon discovering your locked account, check your email inbox for any correspondence from Amazon. If you've received an email from an account specialist, you can respond directly to it.

Ensure to attach the documents and information requested by the account specialist. If you haven't received any email regarding the matter, follow these steps:

1. Open your web browser and navigate to the Amazon website.

2. On the sign-in page, click on "Need help?"

3. Then, select "Other issues with sign-in."

4. Next, choose "Account & login issues" and click on   "I cannot sign in to my account." 

5. Then, compose an email detailing the issue you're facing and request the reinstatement of your account. Expect to receive a reply from Amazon within a day outlining the next steps to take.

2. Connect with Amazon via a phone call.

For a faster resolution, call Amazon support using these numbers:

• US: +1 (206)-266-2992

• Outside US: 1-888-230-4331

If you're a Prime Member, choose the second option when asked about your account type.

Save your chat history, share chats, and personalize your experience.

Follow the instructions provided by the supervisor or account specialist during the verification process. You can also explain your situation and why the account lock was a mistake.

In many cases, the supervisor may request specific documents or information, such as:

• Amazon account number

• Bank statement featuring the credit or debit card used for payment (ensure it includes your billing address)

• Receipts for gift cards (if relevant to the account lock)

• Proof of default shipping address (e.g., utility bill)

3. Use Live Chat to Speak with Support

If you prefer an alternative method, consider reaching Amazon through online chat. Here's how:

1. Log in to your Amazon account. Once logged in, select the "Contact Us" button.

2. After clicking the "Contact Us" button, proceed by clicking the "Start chatting now" button. Compose a message detailing your problem and when it occurred.

3.  An account specialist will likely request verification details. You can directly type in the information they ask for. If documents are needed, you may send them as attachments or through email for verification purposes.

4. Once your case has been assessed and validated, you should observe your account being reinstated. The duration for this process may vary; sometimes it can be resolved within a few hours, while in other cases, it might take a couple of days.

4. Upload Files Straight to Amazon

Before sending the necessary documents to prove the legitimacy of your name, shipping address, billing address, etc., ensure you're using your Amazon-registered email account. Here's how:

1. Open your Email and enter your credentials to access your Amazon-registered email account.

2. Look for the email that confirmed the shipping of your most recent order.

3. To temporarily access your account, click the link. In addition to the order details, it should show the important information.

4. Check out a product page and try to buy it. You are currently performing well if you see the message "Your Amazon account is locked, and orders are on hold."

5. Tap the button labeled "Add document."

6. Upload each and every required file.

Phone calls and chat are the quickest means of contacting Amazon, as they connect you directly with a customer representative. Email is also viable, albeit slower, with responses potentially taking up to two days.

The timeframe for unlocking an account varies depending on the severity of the violation and the communication channel used. It could range from a few days to a couple of weeks.

Ways to Prevent Your Amazon Account From Being Locked

Here are some recommended strategies to reduce the risk of Amazon suspending your account in the future:

• Refrain from using Prime services: For those engaged in dropshipping ventures, it's advisable to avoid utilizing Amazon Prime. Since Amazon covers the shipping costs for Prime orders, they tend to scrutinize these transactions more closely than others.

• Begin with low-cost purchases: Upon setting up your account, start by purchasing inexpensive items rather than immediately investing in high-value products. This approach helps minimize potential losses in case Amazon suspends your account and cancels your orders.

• Restrict gift card transactions to $200 per day: Amazon is cautious about excessive gift card transactions, particularly from new accounts. By capping the daily amount for redeemable gift cards at $200, you reduce the likelihood of triggering their anti-fraud monitoring system.

• Utilize VPN for backup accounts: When accessing your account from a location outside your country of origin, consider using a Virtual Private Network (VPN) along with your login credentials. This added layer of security helps safeguard your account integrity.

Establishing multiple accounts can indeed mitigate the impact of a temporary shutdown if one becomes locked. Additionally, it's advisable to delete any old accounts that remain locked to avoid potential complications or confusion.

Do you want to learn more about Recovery of Amazon's Account?

At AMZ Shifu, we understand how frustrating it can be to have your Amazon account locked. Whether you're a customer missing out on orders or a seller facing a halt in your business operations, we're here to help. Our guide explains why Amazon locks accounts and provides step-by-step instructions on regaining access. If you're dealing with a locked account or want to prevent it from happening in the future, book a call with us today. We'll guide you through the process and help you get back on track.

Book a Call with us today!

We'll guide you through the process and help you get back on track.